Abbey Insure
Privacy policy
How we collect, use, and protect your personal data.
The purpose of this privacy policy
Abbey Lifestyle Financial Planners / Abbey Insure ("Abbey Insure", "we", "us", "our") and all associated persons and entities are fully committed to safeguarding any and all personal information that we obtain from individuals and companies who use abbeyinsureasia.com. This policy describes how and what type of data will be collected from users of this website and the purposes for which we may collect, share, or disclose that data. It also covers the precautions taken to keep your data secure.
This policy applies to any information obtained by Abbey Insure through your use of this website. It is not applicable to any other internet websites controlled by third parties that this website may link to. Please review the privacy policies of third party sites, as we are not responsible for them.
The terms of this policy are subject to any additional terms, disclaimers, or other contractual terms that you have entered into with Abbey Insure, and any applicable laws and regulations.
The information we collect
When you visit abbeyinsureasia.com, our web server automatically records details about your visit, for example your IP address, the website from which you visited us, the type of browser software used, the pages on abbeyinsureasia.com that you actually visit, and the date, time, and duration of your visit.
In addition, we collect personal data that you provide through this website, for example when you request a quote or submit an insurance application. This can include your name, email address, mobile number, date of birth, nationality, passport number, address, and the answers you give to the health questions in an application.
Abbey Insure will use your personal data for the purposes of technical administration and research and development of abbeyinsureasia.com, for client and user administration, to send you the quote or application confirmation you asked for, to facilitate the arrangement of insurance cover through our underwriting partner, and for such other purposes as otherwise specified. We respect and follow all applicable laws and regulations in our use of personal data.
How we use cookies and local storage
This website does not set analytics or advertising cookies. When you apply online, your answers are saved in your own browser's local storage as you go, so you can return and finish later on the same device. They are removed once your application is sent. See our Cookie Policy for details and browser controls.
How we may collect and store information
This website is hosted by Vercel. When you request a quote or send an application, your details are sent securely to our team by email using Resend, our email provider, and we send you a confirmation by email. Hosting and email services may process technical request information to operate and secure the website. This website does not include cookie based tracking.
Disclosure of information collected
We may disclose information collected from this website to our affiliates, agents, and third party providers, inside or outside your country of residence, to perform services for Abbey Insure and for the purposes stated above. These include our underwriting partner, Regency Assurance, with whom relevant details may be shared to arrange your cover. Our affiliates, agents, and third party providers who have access to data obtained through abbeyinsureasia.com are obliged to respect privacy and comply with all relevant laws and regulations.
If you upload an insurance document to compare your cover, it is read automatically by our AI service provider, Anthropic, to pull out the details needed for your comparison, such as your insurer, premium and benefits. The document is not stored by us unless you ask for a review, in which case it is sent to our team by email and used only to prepare your review. Your document is never shared with your current insurer.
We may also disclose information to government agencies or entities, regulatory authorities, or other persons in line with any applicable law, regulations, court order, or official request.
Data protection
Abbey Insure is the data controller for personal data collected through abbeyinsureasia.com.
We consider the European Union General Data Protection Regulation (GDPR) to be the current benchmark for international best practice and adhere to it across all jurisdictions in which we operate.
If you use the services of Abbey Insure, we will hold only the data necessary to fulfil the function to which you have appointed us. The vast majority of data relating to your insurance cover is held with Regency Assurance, also subject to applicable data protection regulations.
Due to the confidential nature of the services we provide, we do not provide, sell, or otherwise disseminate any private information to any third parties, other than where consent has been expressly given, such as the submission of an application to Regency Assurance.
Data retention
We retain personal data for a minimum of 7 years from the date of your last interaction with us, or as otherwise required by applicable law or regulation. After this period, data is securely deleted or anonymised.
Data security
Abbey Insure has implemented reasonable technical and organisational security measures to protect your personal data collected via abbeyinsureasia.com against unauthorised access, misuse, loss, or destruction.
How we treat electronic communications
Electronic communications and submitted enquiries are retained for handling your request and meeting applicable legal and regulatory obligations. Access is restricted to authorised personnel and service providers where necessary for these purposes.
General internet precautions
The internet is generally not considered to be a secure environment, and information sent via the internet may be accessed by unauthorised third parties. Please note that we accept no responsibility or liability for the security of your information whilst it is in transit over the internet to abbeyinsureasia.com.
Your rights
You have the following rights in relation to your personal data held by Abbey Insure, where permitted by applicable law or regulation:
- Right of access: you may request a copy of the personal data we hold about you.
- Right to rectification: you may ask us to correct any personal data that is inaccurate or incomplete.
- Right to erasure: you may request that we delete your personal data where there is no longer a legitimate reason for us to hold it, subject to any legal or regulatory retention obligations.
- Right to restriction: you may ask us to restrict the processing of your personal data in certain circumstances.
- Right to object: you may object to the processing of your personal data where we are relying on legitimate interests as the legal basis for processing.
To exercise any of these rights, please email quotes@abbeyinsureasia.com and describe the nature of your enquiry. We will respond to all requests within 30 days.